Refund policy

We want every WellSent card to arrive ready to send. If something is wrong, we will make it right.

Damaged, defective, or missing orders

If your cards arrive damaged, have a printing defect, or never arrive, email us within 30 days of your order date and we will refund or replace them. You do not need to send anything back to us.

Wrong item

If you received a card you did not order, tell us and we will send the right one at no cost. Keep the one that arrived.

Changed your mind

Contact us within 30 days and we will work something out. Because our cards are made to order and ship with a stamp already affixed, we handle these case by case.

How refunds are issued

Approved refunds go back to your original payment method, typically within 5-10 business days depending on your bank.

Contact

Email wellsentteam@gmail.com with your order number, and a photo if something arrived damaged. That speeds things up.